Our Award winning Comp QA™ program has been specifically designed for those customers who need a comprehensive QA program established from the ground up as well as ongoing service to effectively manage that program in Asia. The Comp QA program is also ideal for companies who are looking for significant improvements in their existing QC system assistance in an effort to gain control of their existing quality program or those customers who have minimal QA programs in place.

Where Comp QA™ differs from the Extended Reach™ program is in the addition of engineering support from our design group as well as enhanced focus on the establishment of standards as well as foundation level QA benchmarks. The focus is not only on the vendor base, but often on the customer as well, particularly in the case of a startup company or a customer who is just getting started with direct to vendor business in Asia. For instance, a company with a wide range of products who has been reliant on trade agents for supply chain and is now getting into direct vendor relationships but lacks the in house QA or engineering resources.

Comp QA™ includes all of the subscription benefits of the Extended Reach™ program as well as several important additions. Customization of the Comp QA program to suit the needs of your company is our pleasure. Please contact a Phase representative to discuss the Comp QA program in greater detail.

• Establish Standards – Solid QA programs must be based on solid standards. Phase QA will assist your staff in developing standards for cosmetics, performance, reliability, acoustics and other areas as needed. This is a case where hands on activity is critical by all involved in order to properly establish the preferences and needs of the customer.
• Development of Inspection Documents – Standards can only be recognized through proper

  

  documentation. Phase will assist you with development of QA documentation including drawings, cosmetic designation documents, standard reports and more.
• Enhanced Engineering Support – Engineering support is absolutely critical when it comes to creating the control documents and drawings as well as the selection of performance based references and standards. However, engineering support does not stop there; it is available to the QA staff whenever necessary throughout the life of the product.
• Vendor Introductory Meetings & Walkthroughs – One of the critical path items in the program is a dedicated meeting with each of your vendors to introduce the QA program and assign responsibility to the Phase team. The meetings are attended by director level Phase Group staff as well as the assigned program associate for your account. The meetings are conducted in an open, friendly frame of mind to put the vendors at ease and win their support of the program as a way of saving them money in the short and long term through reduced CoQ at their end. The meetings are supported with documentation in English and Chinese with handout materials for the vendor to keep in print and e format.
• Walkthrough and VQA reporting – At the same time, a basic walkthrough of the vendor' s facility is conducted and observations noted for private discussion between the Phase staff and the customer. The purpose is to point out potential issues and areas for potential improvement as well as areas where the customer may not be leveraging the vendor capabilities to the fullest.
• Enhanced Vendor Interaction – High level vendor interaction related to communication of QA standards and the subsequent enforcement of the documented standards. This follows the introductory meetings and is accomplished by having a high level of direct communication, data exchange and direct interface between the Phase QA staff and your vendors. This is where the rubber meets the road in terms of a solid QA program.
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• Vendor Qualification Audit Services – Phase is well known for having the most comprehensive and revealing vendor qualification audit in the consumer electronics industry. Our non-invasive, one and two day audit programs offer significant insight about the capabilities, systems, strengths and potential pitfalls of new vendors. VQA survey results are delivered in an easy to read format offering a relative score, commentary of specific strength or weakness and recommendations within 24 hours of the completion of the audit. Customers subscribing to the Extended Reach QA program enjoy the benefit of 4 vendor quality audits per calendar year conducted at no additional cost.
• Manufacturing Process Reviews – Conducted by qualified members of the Phase Group staff in conjunction with our QA programs. Process review is typically requested by clients who are experiencing repetitive quality issues from a specific facility or on a particular line of products manufactured at a number of suppliers. Phase staff will attend a typical production run,

  

  observing the overall process, noting issues or potential problems. During the course of the run, the actual process will be recorded and compared to the assembly documents available to the operators or technical staff. Within 24 hours of the completion of the process review, a complete report outlining the observations and recommendations will be sent to the client along with digital images, files and other supporting documents. This process is typically followed up with a conference call involving the process auditor and the customer' s engineering and QA team members.
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• Test and measurement fixtures & troubleshooting – Clients subscribing to the Comp QA program enjoy open access to the engineering and troubleshooting resources of our Automation division. This is particularly important when dealing with high value or high volume product. When the situation arises, our engineering, machine and fabrication staff can quickly and effectively design and manufacture assembly gauge samples, production gauges, fixtures and parts to get your production running at maximum yield in as short of a time as possible.