Phase QA' s Extended Reach QA™ program is a subscription based audit service designed for those companies who have strong internal QA programs but are frustrated with poor quality coming out of their Asia based vendors. Weak quality programs plague the consumer and pro audio industry as a whole and many companies are now taking advantage of our Extended Reach QA program to get a handle on quality issues before they ship out of their Asian vendors. Depending on the size of your company, the money saved by your company through reduced cost of quality typically equates to millions of dollars saved due to cost of quality issues such as rework, sorting or handling and most importantly, missed business due to poor quality product.

        We take pride in our ability to significantly enhance your existing program by backing it with proven inspection procedures, documentation systems and methods. Programs such as our product status system which identifies product that is more likely to have quality issues and directs additional inspection activity to those higher risk products. Of course, daily inspections are backed up with premium quality, easy to understand reports, delivered to you within a few hours of the daily inspection activity. Included here are just a few of the key features standard in our Extended Reach QA program. Please contact a Phase Group representative today to discuss how we can supply your company with world class QA services.

• Comprehensive Vendor Interface – Phase QA staff will interface directly with your vendors and arrange weekly production schedules that allow our staff to efficiently schedule audits of your product prior to shipment.
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• Audit Reporting – Within 12 hours of audit completion, your QA staff will have a report outlining the inspection event as well as the general information about the lot. Phase QA inspection reports are clear, concise and very easy to understand. They include a determination as well as indications of current product status and remarks on individual unit nonconformance or observations by the lead inspector.
• Monthly Performance Reporting – Monthly summary reports delivered to your inbox give you a comprehensive overview of your QA program at a glance as well as letting you apply vendor ratings, quality index figures and other important data. Formatted for clarity with the goal of getting a meaningful summary of activity into your hands- not just a lot of meaningless data for your staff to sort through. Delivered in the popular Excel format, the report includes overall activity of your product range and detailed by vendor.
• Yearly Summary Reporting – Comprehensive reporting of all statistics, units held, nonconformance and audit results by vendor. Our clients often employ this important information into their management database to enable them to make better decisions as to the real cost of quality by vendor, overall quality levels and even where to award new business based on fact- not feeling.
  
• Vendor Qualification Audit Services – Phase is well known for having the most comprehensive and revealing vendor qualification audit in the consumer electronics industry. Our non-invasive, one and two day audit programs offer significant insight about the capabilities, systems, strengths and potential pitfalls of new vendors. VQA survey results are delivered in an easy to read format offering a relative score, commentary of specific strength or weakness and recommendations within 24 hours of the completion of the audit. Customers subscribing to the Extended Reach QA program enjoy the benefit of 2 vendor quality audits per calendar year conducted at no additional cost.
• Emergency Deployment Services – Rapid deployment of staff to survey and report on QA emergencies on the ground in Asia. One or more of our staff can typically be on site and reporting facts within 24 hours or less if an emergency arises.
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• Production Startup Assistance – Phase QA staff can offer assistance and support during mass production kickoff. This typically includes a support presence by our staff to support your engineering or QA team members in getting a successful mass production off and running smoothly. Our staff will assist with communications, help point out potential issues or process snags, record critical data as well as being general inspectors. This all happens prior to the OQC inspection conducted by the factory staff and out QA audit procedures following that.
• Access to Modern Test Equipment – Technical support and use of a wide range of acoustic and electronic test and measurement equipment. Includes the use of the Phase Group Acoustics lab and facilities in Asia.
• Sample and Reference Storage – Management of acoustic reference selection in product validation environments. Typically performed in conjunction with your engineering team member through direct or electronic communication.
• Document Printing – Large format, full color document printing of your inspection documents.
Document Storage - Client specific storage and archive facilities maintained in accordance to ISO standards.

• Image Transfer & Storage - Images taken during the audit procedure are sent via e-mail or dedicated FTP depending on overall file size and image quantity.
• Secure FTP – for file transfer is provided free of charge. This is significantly beneficial when transferring large files such as 3D files, inspection drawings or artwork.
• Use of the Phase Group Facility in Shenzhen or Manila – Subscribing clients are welcome to use our facility while in China or Manila for off-site client meetings, engineering or lab work, get time in the listening room or simply as a place to get some work done while in Asia.